Returns & Refunds

We want your shopping experience with Grosum Healthcare to be clear and straightforward.

Damaged, incorrect or missing items

If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible with your order details and clear photographs of the package and received item so the issue can be reviewed.

Return eligibility

Return or replacement eligibility depends on the product, order condition and applicable marketplace or courier rules. Hygiene-sensitive and opened healthcare products may have additional restrictions.

Refunds

Where a refund is approved, it is processed according to the payment method and applicable order process. Bank or payment-provider processing time may vary.

Need help?

Email grosumhealthcare.ltd@gmail.com with your order details and the reason for contacting us.